Effective Date: November 2025
Under Processing................................................
At newai.aistore24.com, we aim to provide premium digital products and AI-based solutions. Since our products are digital in nature, we follow a transparent and fair refund policy to ensure complete customer satisfaction.
All products, templates, and subscriptions sold on NewAI are digital and instantly accessible after purchase. Therefore, we do not offer returns or exchanges once a product has been downloaded or accessed.
A refund may only be granted under the following conditions:
The customer was charged twice for the same product due to a technical error.
The product link or access was not delivered within 24 hours of successful payment.
The product purchased is completely non-functional, and our support team fails to resolve the issue within 72 hours of your complaint.
In such cases, you can request a refund by contacting us at support@aistore24.com with your:
Order ID
Payment receipt
Description of the issue (with screenshots if possible)
Refunds will not be issued in the following situations:
You changed your mind after purchase.
You no longer need or use the product.
Product incompatibility due to lack of technical knowledge or wrong usage.
The issue was already resolved or the product was downloaded/used.
If approved, refunds are processed within 5–7 business days and will be credited to your original payment method.
You may cancel your subscription anytime from your account dashboard.
Cancellations stop the next billing cycle but do not refund the current active period.
For return or refund-related queries, please contact us:
📧 info@aiivine.com
🌐 https://newai.aistore24.com
